Return Policy

Returns

• All requests for any claims on your order must be made within 10 business days in receipt of the merchandise, according to the tracking number.
• Any requests made after the 10th day will be refused with no exceptions.
• In all cases, reimbursements will be made by store credit, no exceptions.
• All returns will be processed through email to keep all records, please contact us for the RMA form.

• All requests must be submitted to cs@shoppinkvanilla.com, including your order number, style number, explanation of the return, and picture of the merchandise, if necessary (must email a picture if you claim a merchandise to be defective).

• All sale items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.

• Returns must be shipped out on the next business day of our request and a tracking number must be emailed to cs@shoppinkvanilla.com

• Do not ship out your return prior to our authorization.

• Any unauthorized or late shipments will be rejected with no exceptions.

• When returning items, include a copy of the invoice you received with your order.

• Any returns not shipped within 10 days in receipt of the merchandise according to the tracking number will be cancelled.

• If you have a missing item, once we confirm it from our records, we will give refund or reward points for the missing amount.

• We do not issue call tags for returns.

• You must make shipping arrangements to return the merchandise.

• Use a service that has tracking or delivery confirmation.

• We are not responsible for returns lost in transit. 

• In receipt of your return, we will make reimbursements by refund or reward points.

• Any type of non-defective return will be subject to 30% restocking fee and shipping will not be reimbursed.

• Order cancellations will be accepted if a written request is emailed to cs@shoppinkvanilla.com before we have processed your order.

• Once the order is processed, your request to cancel the order will be rejected.

• In line with other importers in our industry, we reserve the right to discontinue business with anyone we deem to be abusing or overusing returns.

• If you have a question about an item, contact us before purchasing and returning items that were not as you expected.

  

-----------------------------------------------------------------------------------------------------------

 

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund. 

For items that are damaged upon arrival, have manufacturing defect, or shipped out in error, please send them back to us for full credit to your store credit and we will reimburse up to $3 shipping fee. (we recommend to ship via USPS)

All other returns will be subjected up to 30% restocking fee without shipping fee reimbursement.
All returns should be within 10 days of package receipt date.
Please use packing pads if possible or small packing method as possible.
Most importantly, please include a COPY OF RETURN ORDER INVOICE with indication of the items returning and the REASON FOR THE RETURN.

* You can request return only once per order. (please check all items in the order before you request a return)

* Special order items are not returnable